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Cancellation policy

 

Cancellation Policy

Effective Date: 01 January 2026

Company Name: Netro Trade International

Website: netrobd.com

At netrobd.com, we strive to process and deliver orders efficiently. This Cancellation Policy outlines the terms and conditions under which orders may be canceled.

 

1. Order Cancellation by Customer

Customers may request cancellation of an order under the following conditions: • The cancellation request is made before the order is processed or shipped. • The order has not yet been confirmed by the seller or merchant. Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, customers may need to follow our Return Policy. To request a cancellation, please contact our Customer Support team immediately:

Email: support@netrobd.com

Phone: +8801741868666

 

2. Order Cancellation by Company

We reserve the right to cancel any order at our sole discretion under the following circumstances: • Product unavailability or out-of-stock items • Delivery location outside our service coverage area • Incorrect pricing or product information • Payment issues or suspected fraudulent transactions • Unforeseen or unavoidable circumstances beyond our control If we cancel your order after payment has been made, a full refund will be processed using the original payment method within a reasonable timeframe.

 

3. Cancellation Charges

• No cancellation fee will be charged if the order is canceled before processing. • If cancellation is requested after processing has started, a cancellation fee may apply.

 

4. Failed Delivery

If a customer fails to accept delivery at the provided address or provides incorrect delivery details, the order may be canceled. In such cases: • Refund eligibility will be determined at our discretion. • Delivery charges may be non-refundable.

 

5. Refund for Canceled Orders

• Approved cancellations will be refunded within 7–10 business days. • Refunds will be made through the original payment method. • Processing time may vary depending on the payment provider or bank.

 

6. Policy Updates

We reserve the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.
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