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Refund policy

 

Refund Policy

Effective Date: 01 January 2026

Company Name: Netro Trade International

Website: netrobd.com

Thank you for choosing our platform. We are committed to providing high-quality products and services. This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made through our platform.

 

1. Eligibility for Refund

You may be eligible for a refund under the following circumstances: • You received the wrong product • The product received is damaged or defective • The product was not delivered • Payment was deducted but the order was not confirmed • The order was canceled due to stock unavailability or unavoidable circumstances

 

2. Refund Request Process

• Refund requests must be submitted within 24–72 hours of receiving the product. • To request a refund, please contact our Customer Support team. • You may be required to provide supporting evidence (such as photos or videos) of the issue. Contact Information:

Email: support@netrobd.com

Phone: +8801741868666

 

3. Refund Approval

• All refund requests will be reviewed and verified. • If approved, refunds will be processed within 7–10 business days. • Refunds will be issued using the original payment method used during purchase.

 

4. Non-Refundable Situations

Refunds will not be applicable in the following cases: • Incorrect address provided by the customer • Failure to accept delivery at the scheduled time • Requesting a refund after the product has been used • Discounted, promotional, or non-returnable items • Damage caused by customer misuse or negligence

 

5. Partial Refunds

Partial refunds may be granted in cases such as: • Partially damaged products • Incomplete order delivery • Partial service-related issues

 

6. Order Cancellation

• Orders canceled before processing begins are eligible for a full refund. • Orders canceled after processing has started may not be eligible for a refund. • We reserve the right to cancel any order due to product unavailability, out-of-service areas, or other unavoidable circumstances.

 

7. Payment Terms

• We use secure third-party payment gateways. • We do not store your credit or debit card information. • Customers are responsible for maintaining the security of their payment details.

 

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website and will become effective immediately upon publication.
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