Return Policy

Effective Date: 01 January 2026

Company Name: Netro Trade International

Website: netrobd.com

At netrobd.com, customer satisfaction is our priority. This Return Policy explains the conditions under which products purchased from our platform may be returned.

 

1. Eligibility for Returns

You may request a return under the following circumstances: • You received a wrong product • The product is damaged, defective, or faulty upon delivery • The product does not match the description provided on our platform • The item was delivered incomplete or missing parts To be eligible for a return, the item must: • Be unused and in its original condition • Be returned in the original packaging • Include proof of purchase (invoice/order confirmation)

 

2. Return Request Process

• Return requests must be made within 3–7 days of receiving the product. • To initiate a return, contact our Customer Support team. • You may be required to provide photos or videos as proof of the issue. Contact Information:

Email: support@netrobd.com

Phone: +8801741868666

Once your request is reviewed and approved, we will provide instructions for returning the item.

 

3. Non-Returnable Items

The following items are not eligible for return: • Used or damaged products caused by customer misuse • Items without original packaging or proof of purchase • Perishable goods (if applicable) • Customized or personalized products • Discounted or promotional items (unless defective)

 

4. Return Shipping

• If the return is due to our error (wrong or defective product), we will bear the return shipping cost. • If the return is requested for personal reasons (e.g., change of mind), the customer may be responsible for the shipping cost.

 

5. Inspection & Approval

• Returned items will be inspected upon receipt. • If the return is approved, we will proceed with a replacement or refund (as per our Refund Policy). • If the return does not meet our conditions, the item may be sent back to the customer.

 

6. Exchanges

We may offer product exchanges for eligible items, subject to stock availability. If the requested replacement is unavailable, a refund may be issued instead.

 

7. Order Cancellation

Orders may be canceled before processing or shipment. Once shipped, cancellation may not be possible and standard return procedures will apply. We reserve the right to cancel any order due to product unavailability, out-of-service areas, or other unavoidable circumstances.

 

8. Policy Updates

We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on our website.