Privacy Policy

Effective Date: 01/01/2026

Welcome to netrobd.com (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and mobile applications (collectively, the “Platform”). By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

 

1. Company Information

Company Name: Netro Trade International

Office Address: Helal Plaza, 918, Arambug Mur, Netrokona Sadar, Netrokona, Bangladesh

Email: support@netrobd.com

Phone: +8801741868666

 

2. Nature of Services

netrobd.com is a multi-service platform operating in Netrokona and across Bangladesh providing:

• Food Delivery Services • Grocery Delivery • E-commerce Services • Online Marketplace Our platform serves: • Customers / Users • Sellers / Merchants • Delivery Riders

 

3. Information We Collect

We collect the following types of information: A. Personal Information When you create an account or use our services, we may collect: • Full Name • Mobile Number • Email Address • Residential/Delivery Address • GPS Location • Profile Photo • National ID (if required for verification) B. Device & Usage Information We may automatically collect: • IP Address • Browser Type • Device Information • Date & Time of Access • Pages Visited • Time Spent on Platform This data is generally collected on an aggregated and anonymous basis.

 

4. Payment Information

We support the following payment methods: • bKash • Nagad • Rocket • Bank Transfer • Debit/Credit Cards Payments are processed through secure third-party payment gateways including bKash Payment Gateway. We do not directly store sensitive card or banking information on our servers. All transactions are encrypted and processed securely.

 

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience. Types of Cookies We Use: • Session Cookies • Persistent Cookies Analytics & Advertising Tools: • Google Analytics • Facebook Pixel • Third-party advertising services These tools help us understand user behavior, improve services, and show relevant advertisements. Users can disable cookies from their browser settings, but some features may not function properly.

 

6. How We Use Your Information

We use collected information to: • Create and manage user accounts • Process orders and payments • Facilitate deliveries • Improve our services • Communicate promotions and updates • Ensure platform security • Comply with legal obligations

 

7. Information Sharing & Disclosure

We may share your information with: • Delivery Partners (for order fulfillment) • Payment Gateways (for transaction processing) • Sellers/Merchants (to complete orders) • Law enforcement authorities when legally required We do not sell your personal information to third parties.

 

8. Data Security

We take reasonable security measures to protect your information: • SSL (Secure Socket Layer) encryption • Cloud server infrastructure • Access control and restricted data handling However, no system is 100% secure, and users share information at their own risk.

 

9. Data Retention

We retain personal data as long as necessary to: • Provide services • Comply with legal obligations • Resolve disputes • Enforce agreements

 

10. User Rights

You have the right to: • Access your personal data • Update or correct your information • Request deletion of your data • Withdraw consent (where applicable) To exercise these rights, contact us at support@netrobd.com.

 

11. Children’s Privacy

Our services are available to users under 18 years of age. However, we encourage parental supervision for minors using our Platform.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

📧 support@netrobd.com 📞 +8801741868666 📍 Helal Plaza, 918, Arambug Mur, Netrokona Sadar, Netrokona, Bangladesh